They knew that good engagement doesn’t just happen. It takes the right tools, the right training and a shared understanding of what good looks like. URPS stepped in to help make that happen.
We worked closely with Council staff to co-design a practical Engagement Framework. One that reflects Salisbury’s values and gives staff a clear, easy-to-follow roadmap for planning and delivering engagement.
We didn’t stop there. We built a toolkit full of templates, checklists and tips and delivered hands-on training to bring it all to life. The result? A confident, capable team. A consistent approach. And a stronger connection between Council and community.
